Refund policy

Returns and refunds

30 days, any reason. If Rio isn't right for you, you can return it within 30 days of delivery for a full refund of the router price.

How to return

1. Email support@riorouter.com with your order number.
2. We'll reply with return instructions and the address.
3. Please send the Rio back with its power adapter and cable, in good condition. A factory reset first is appreciated.

Return shipping

• If your Rio is faulty or arrived damaged, we pay return shipping and can send a replacement instead if you prefer.
• If you're returning it for any other reason, return shipping is on you.

Refund timing. Once we receive and check the return, we refund your original payment method within 7 to 10 business days. Your bank may take a few more days to show it.

Included VPN. Any free Rio VPN time that came with your router (including the 2 years with Rio for Defense) ends when the router is returned.

Warranty

Rio comes with a 1-year warranty against defects. If your Rio stops working because of a defect within a year of delivery, email us and we'll repair or replace it.

Questions

Email support@riorouter.com. A real person will help you.