Refund policy

Rio Refund Policy

At Rio, we strive to provide the highest quality internet routers and ensure customer satisfaction. If your product arrives dead on arrival (DOA), we offer a straightforward refund or replacement process to address the issue.

Refund and Replacement Conditions:

  1. Dead on Arrival (DOA): If your product is found to be non-functional upon arrival, you are eligible for a full refund or a replacement of the same product.
  2. Time Frame: Please report any DOA products within 30 days of placing your order.
  3. Proof Required: To process your refund or replacement, we may require proof of the issue, such as photos or a detailed description of the problem.

How to Initiate a Refund or Replacement:

  1. Contact Us: Reach out to our customer service team at support@riorouter.com or (888) 750-5992 within the 30-day window.
  2. Provide Details: Share your order number, a description of the issue, and any required proof (photos, videos).
  3. Return Instructions: Our team will provide you with instructions for returning the defective product, if necessary.
  4. Processing Time: Once we receive and verify the returned product, we will process your refund or send out a replacement within 7-10 business days.

Additional Information:

  • Shipping costs for returning a DOA product will be covered by Rio.
  • Refunds will be issued to the original payment method used during purchase.
  • Replacement products will be shipped at no additional cost to you.

We apologize for any inconvenience and appreciate your understanding. Our goal is to ensure you receive a functional and satisfactory product. Thank you for choosing Rio.

For any questions or further assistance, please do not hesitate to contact our customer service team.