Rio Support

Your Rio updates itself when it needs to. If you were asked to update it yourself, open our step-by-step guide on your phone. It shows one step per screen.

Open the update guide

A reset erases your Wi‑Fi names, passwords, rooms and settings. Everything goes back to what's printed on the sticker under your Rio.

1. Keep your Rio plugged in and switched on.
2. Push a straightened paperclip into the small reset hole. The button sits deep inside, so press until you feel a click.
3. Hold it for a full 10 seconds, then let go.
4. Wait about 5 minutes. A red light just means it isn't online yet.
5. Join the Wi‑Fi on the sticker and set up your Rio again in the Rio app.

A quick press only restarts your Rio. It's the 10‑second hold that resets it.

Add a Rio in three steps, all in the Rio app. See the Rio Mesh setup steps.

Add a second Rio to fill dead zones. Link up to 8 Rios (your main Rio plus 7 extenders) for up to 38,000 sq ft, all on one Wi-Fi name. See how Rio Mesh works.

Whether it's for family, guests, or smart home devices, Rio lets you create up to 4 separate Wi-Fi networks. Customize everything from the simple Rio app – no tech degree needed.

Yes - we took the same security that protects major companies and made it as easy as setting up a smart light bulb. Enterprise-grade protection without the enterprise-grade headaches.

All you need is your phone and your Rio. Our free app walks you through everything else with simple, step-by-step guidance. No tech expertise required.

High-speed Wi-Fi 6 that doesn't compromise on security. Rio delivers:
- Powerful dual-band coverage (2.4 & 5 GHz)
- Lightning-fast 2.8 Gbps speeds
- Blankets up to 4,800 sq ft
- Built-in security other routers skip

Yes. Your Rio has a 1-year warranty from the date of purchase. If anything isn't working perfectly, we'll make it right. Router firmware and app updates are free.

Yes. Most people keep it, since it's usually your modem too. Rio plugs into it with one cable and becomes your new Wi-Fi.

One thing to know: for full protection, your devices should use Rio's Wi-Fi, not your old one. The easy fix is to turn off your old box's Wi-Fi (Xfinity calls this bridge mode). We'll walk you through it.

Yes. Rio plugs into the modem from any internet provider with the included Ethernet cable, then creates your home Wi‑Fi.

Yes. Put cameras, smart TVs and other gadgets in their own room in the Rio app. They stay online, but they can't reach your computers or phones.

No. Any streaming box, like a Roku or Apple TV, joins your Rio Wi‑Fi and is protected like every other device.

No. Router firmware and app updates are free, and new features and security upgrades arrive automatically at no extra cost. The one optional subscription is Rio VPN: the first year is included with your Rio, then it's $7.99/month or $79.99/year.

Think of Rio like having a strict bouncer at an exclusive club. Instead of trying to spot every bad guy, it only lets in the good guys you've approved. Everyone else stays out – no questions asked.

This isn't just any security system. It's the same approach required to protect federal agencies, now guarding your home network. Simple, powerful protection that just works.