Rio Support

Firmware of the router is usually updated automatically when needed. In some cases, manually updating the firmware may be required. In that case, here are the instructions for updating Rio Router Firmware manually:

Step 1: Download the firmware file

1. On a PC or laptop with internet access, open:
   https://account.riorouter.com
2. Log in using the same email and password you use for the Rio mobile app.
3. On the Home screen, locate Rio Router and click Download firmware
   ⚠️ Do not click Buy Now - firmware download is free.
4. Download the firmware file and note the folder where it is saved.

Important notes:

• Download the file only once. Multiple downloads may add characters like (1) or (2) to the filename.
• The filename must remain unchanged (no extra characters).
• For instance, current firmware filename:

EAI2326-D377-RT_V1.00.36_sysupgrade_emmc_firmware_wififw.bin

Step 2: Connect your PC directly to the Rio router

1. Disconnect the Ethernet cable from the back of the Rio router.
2. On your PC, open Wi-Fi settings and connect to the router’s Wi-Fi network:

• Network name starts with Rio-XXXX
• Do not select networks labeled managed, share, or guests

3. Confirm the router LED is solid green before proceeding.

Step 3: Upload and install the firmware

⚠️ Do not power off or restart the router during this step.

1. Open Firefox (recommended).
2. In the address bar, enter one of the following:

• http://setup.riorouter.com
• or http://192.168.50.1

3. If a security warning appears:

• Click Advanced
• Select Continue to website

4. Log in using the admin password:

• If never set, the default password is printed on the bottom of the router (under SSID).
• You may change it after login.

5. From the dashboard:

• Select Settings
• Click Firmware (top-right). If not visible, click the square menu icon → Advanced

6. Click Select File, then choose the firmware file downloaded from step 1

7. Click Upload

8. Wait until the progress bar reaches 100%

⚠️ You may see an error message at the end due to no internet connection. This is expected and can be safely ignored.

Step 4: Reset the router to default settings

1. Return to the setup portal.
2. Select Configuration → Reset
3. Click Reset to Default
4. Reconnect the Ethernet cable to the WAN port (blue or green).

• If connecting directly to a modem, reboot the modem (power off for 10 seconds).

5. Wait until the router LED is solid green.

Step 5: Update the Rio mobile app

1. On your mobile device:

• Open App Store (iOS) or Google Play Store (Android)

2. Search for Rio Router

3. Update to current up-to-date version

Step 6: Complete setup using the mobile app

1. Open the Rio app
2. Log in using your existing account credentials
3. Connect to the router and complete setup
4. Change back the WIFI network to your normal network (instead of Rio router wifi) if needed

✅ Firmware update is now complete.

A reset erases your Wi‑Fi names, passwords, rooms and settings. Everything goes back to what's printed on the sticker under your Rio.

1. Keep your Rio plugged in and switched on.
2. Push a straightened paperclip into the small reset hole. The button sits deep inside, so press until you feel a click.
3. Hold it for a full 10 seconds, then let go.
4. Wait about 5 minutes. A red light just means it isn't online yet.
5. Join the Wi‑Fi on the sticker and set up your Rio again in the Rio app.

A quick press only restarts your Rio. It's the 10‑second hold that resets it.

Method 1: Ethernet onboarding
1. Gather the Controller unit and the Extender units
together.
2. Connect the Extender to the LAN port of the Controller
unit with an Ethernet cable.
3. Networking is successful when the Extender unit’s LED is
solid blue.
4. Disconnect the Ethernet cable and move the Extender
unit to a location within the existing WiFi coverage area.

Method 2: WPS onboarding
1. Gather the Controller unit and the Extender units together.
2. Press the Controller unit’s WPS button for 5 seconds then release
LED will turn to blue and begin flashing
3. Press the Extender unit‘s WPS button for 5 seconds then release
LED will turn to blue and begin flashing
4. Networking is successful when the Extender unit’s LED is solid blue.
5. Move the Extender unit to a location within the existing WiFi coverage area.

Add a second Rio to fill dead zones. Link up to 8 Rios (your main Rio plus 7 extenders) for up to 38,000 sq ft, all on one Wi-Fi name. See how Rio Mesh works.

Whether it's for family, guests, or smart home devices, Rio lets you create up to 4 separate Wi-Fi networks. Customize everything from the simple Rio app – no tech degree needed.

Yes - we took the same security that protects major companies and made it as easy as setting up a smart light bulb. Enterprise-grade protection without the enterprise-grade headaches.

All you need is your phone and your Rio. Our free app walks you through everything else with simple, step-by-step guidance. No tech expertise required.

High-speed Wi-Fi 6 that doesn't compromise on security. Rio delivers:
- Powerful dual-band coverage (2.4 & 5 GHz)
- Lightning-fast 2.8 Gbps speeds
- Blankets up to 4,800 sq ft
- Built-in security other routers skip

Yes. Your Rio has a 1-year warranty from the date of purchase. If anything isn't working perfectly, we'll make it right. Router firmware and app updates are free.

Keep your current setup or make Rio your main router – it's your choice. We know once you experience Rio's performance, you'll want to make the switch. But we'll let you discover that for yourself.

Yes. Rio plugs into the modem from any internet provider with the included Ethernet cable, then creates your home Wi‑Fi.

Yes. Put cameras, smart TVs and other gadgets in their own room in the Rio app. They stay online, but they can't reach your computers or phones.

No. Any streaming box, like a Roku or Apple TV, joins your Rio Wi‑Fi and is protected like every other device.

No. Router firmware and app updates are free, and new features and security upgrades arrive automatically at no extra cost. The one optional subscription is Rio VPN: the first year is included with your Rio, then it's $7.99/month or $79.99/year.

Think of Rio like having a strict bouncer at an exclusive club. Instead of trying to spot every bad guy, it only lets in the good guys you've approved. Everyone else stays out – no questions asked.

This isn't just any security system. It's the same approach required to protect federal agencies, now guarding your home network. Simple, powerful protection that just works.