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What customers think of Rio support

5.00

“Never received such quality service and support from a product before. Unbelievable.”

Rosie
Crystal River, Florida
5.00

“It's rare you see a company with phone support nowadays. Rio having phone, chat, and email eases my mind. Plus they're super fast!”

Matt
San Diego, California
5.00

“Rio support team members were friendly, knowledgeable, and professional.”

Timothy
Aventura, Florida
5.00

“Companies should take note, THIS is what the standard for customer support should look like. Kudos Rio team!”

Derek
Babylon, New York
5.00

“Thank you guys so very much . You guy certainly value your customers.”

Eugene
Avondale, LA
5.00

“The service techs at Rio have been great in addressing all the problems that I have created in the installation process.”

Leon
Lake Havasu City, AZ

Frequently Asked Questions

Here is how to create a RioMesh™ network with 2 or more units!

 

Method 1: Ethernet onboarding
1. Gather the Controller unit and the Extender units
together.
2. Connect the Extender to the LAN port of the Controller
unit with an Ethernet cable.
3. Networking is successful when the Extender unit’s LED is
solid blue.
4. Disconnect the Ethernet cable and move the Extender
unit to a location within the existing WiFi coverage area.

Method 2: WPS onboarding
1. Gather the Controller unit and the Extender units together.
2. Press the Controller unit’s WPS button for 5 seconds then release
LED will turn to blue and begin flashing
3. Press the Extender unit‘s WPS button for 5 seconds then release
LED will turn to blue and begin flashing
4. Networking is successful when the Extender unit’s LED is solid blue.
5. Move the Extender unit to a location within the existing WiFi coverage area.

With RioMesh™, you can connect up to 8 extender units.

Having a total of 9 Rio units gives you secured Wi-Fi coverage of over 38,000 sqft!

Rio allows you the ability to create up to 4 separate Wi-Fi networks. You
can change the network names, passwords, and what devices are connected all within your Rio mobile app.

Yes! RIO has revolutionized the home router by making enterprise
security easy to set up and use for the first time ever! Any home or
business owner can experience complete network defense at a fraction of
what enterprises pay hundreds of thousands for.

Got a phone? Got a Rio? You’re all set! Rio makes setup extremely simple and walks you step by step on how to get up and running throughout
Rio’s free mobile app!

Rio delivers all the built-in protection that competitor home routers do not, while retaining the high performing WiFi 6 speeds and range. Rio delivers dual band 2.4 and 5ghz speeds across your network, with up to 2,800 gbps covering 4,800 sqft.

Rio offers all customers a 1 year warranty from the purchase date. All Rio purchases come equipped with lifetime over the air updates. Never pay for any new features ever again!

Yes! Rio can be set up to run as the only router connected to your
modem, or piggy back off your connected old router. We know you’ll enjoy the Rio experience, so we let the product do the talking by letting you choose what you want to do – you’ll eventually toss your old router and make Rio your home standard.

Nope! We know the industry loves to charge you an arm and a leg for more robust features and upgrades. With Rio, over the air updates are free for LIFE. Yes you heard right – FREE FOR LIFE.

Allowlisting is a proactive method of protection that only allows
what you know/approve as good – blocking all the rest. Think of it like
a VIP list. If you’re not on the list – you’re not coming in. Whether
we know you as bad or don’t know you at all, you are unauthorized and
kept out. Simple as that! This method of protection is mandated by the President of the United States for all Federal agencies to have implemented in their security systems.

It's THAT effective, and now you have that same power in your home!